Refund Policy

This policy explains how refunds work for POS Pakistan software subscriptions and hardware. The exact terms on your invoice or order confirmation apply; where your order and this page differ, your order governs. Contact us at sales@pospakistan.com to request a refund.

1. Software subscriptions

First subscription

New software subscriptions that have not yet been used for live sales (that is, still within setup and training) may be cancelled for a full refund of the first period within 14 days of the order date, subject to the next paragraph. This gives you time to see the platform in a demo environment without financial risk.

Exceptions

• Refund periods do not apply to renewals — payments for renewal periods are final once the renewal period begins.
• Setup, onboarding, and installation service fees are non-refundable once work has started.
• If the refund period has passed and your account is working as described in your order, no refund is due for the current period; you may cancel at the end of the paid period.

2. Hardware

Standard hardware

Standard, unopened hardware (terminals, printers, scanners, cash drawers) may be returned in original packaging within 7 days of delivery for a refund of the product price, less any shipping and pickup costs. The item must be unopened, unused, and undamaged. A restocking fee may apply as stated on your invoice.

Custom and configured items

• Self-service kiosks, drive-thru boards, and other custom-configured or made-to-order items are non-refundable once build or configuration has started.
• Items with software already installed, branded, or licensed to your business are treated as configured and are non-refundable once that work is done.

Defective hardware

If hardware is faulty on arrival, we will repair or replace it under warranty at no cost to you rather than refund, unless you prefer a refund within the return window above. Warranty terms are on your invoice.

3. Payments and processing

Refunds are processed to the original payment method where possible. Approval of a refund request is within 7 working days, and the amount appears per the payment provider's own timelines (bank transfers may take additional days). Refunds are in Pakistani Rupees and do not include payment gateway or bank charges already incurred.

4. How to request a refund

• Email sales@pospakistan.com or naeem+salespk@gmail.com with your invoice number and the reason for the request.
• For hardware returns, keep the original packaging and note the serial number of the item.
• We will confirm the outcome in writing within 5 working days of receiving the request.

This is a structural draft prepared for your legal counsel to review before launch. The client should confirm the actual refund windows that match the agreed terms of sale.